Subjects for our Etiquette Certification Program

You’ll Receive Training in All of the Following Subjects:

Introduction to Etiquette & Pre-course Workbook

  1. Why Etiquette Matters

  2. History of Etiquette

  3. The Swann School of Protocol Etiquette Training Overview

  4. Research Your Competitors

  5. Your Board of Advisors

  6. Your Support Team

Business Etiquette

Conduct and Behavior in the workplace

  1. Proper Introductions to CEOs 

  2. Chivalry in the Workplace 

  3. What to Say to a Co-Worker When…

  4. Business Meeting Etiquette 

  5. Workspace Management 

Technology and Business

  1. Email and Phone Communication

  2. Video Conferencing Etiquette 

  3. Internet Use at Work   

  4. Social Media and Business 

Making Connections in the Business Arena

  1. Job Interview Etiquette

  2. Networking Etiquette 

  3. The Art of the Business Meal

Etiquette for Adults

Self Presentation Skills

  1. Body Language and Posture 

  2. Sitting Properly 

  3. Standing Correctly

  4. Walking Correctly

  5. Shaking Hands 

  6. Eye Contact 

  7. Graceful and Mannerly Behavior 

  8. Self-Confidence

Communication Skills

  1. Voice and Vocabulary 

  2. Introductions 

  3. Conversations 

  4. Small Talk 

  5. What to Say When… 

  6. Email and Phone Communication 

  7. Thank You Notes

Proper Social Skills and Interactions

  1. Social Awareness 

  2. Cell Phone Etiquette 

  3. Modern Gentleman and Lady-like Behavior 

  4. Dating Etiquette

  5. Internet Dating 

  6. Date Night Decorum

  7. Social Media Etiquette

Public Behavior

  1. Flag Etiquette and Our National Anthem

  2. Elevator and Car Doors

  3. Tipping Etiquette 

  4. Airplane Travel Etiquette

Dining Etiquette 

  1. Table Service and Settings

  2. A Proper Dining Experience: Start to Finish

  3. American Style Dining

  4. Continental Style Dining

  5. Appetizers

  6. Eating Various Foods

  7. Delivering a Toast

  8. Dining Do’s and Don’ts

  9. Dining Dilemmas

  10. Interaction with Others During Mealtime

  11. Paying for the Meal

  12. Mindful Manners at Mealtime

Teen Etiquette

Kindness

  1. Three Core Values of Etiquette 

  2. Kind Words and Phrases 

  3. Polite Behavior for Children

  4. Respect and Consideration Towards Others

Communication and Conduct

  1. Body Language 

  2. Phone Communication 

  3. Small Talk 

  4. Addressing Officials 

  5. Introductions 

  6. Self Conduct & Behavior 

  7. Thank You Notes 

Self Presentation

  1. Style and Grooming 

  2. Walking Correctly

  3. Standing Correctly

  4. Sitting Properly

  5. Shaking Hands 

  6. Gentleman and Lady-like Behavior 

  7. Elevator and Car Doors

  8. Wardrobe 

Technology

  1. Social Media 

  2. Introduction to Social Media 

  3. Email 

  4. Texting

  5. Responsible Use and Digital Footprint

  6. Social Awareness 

Social Life

  1. Dating 

  2. Prom Etiquette 

  3. Pep Rallies 

  4. Friendship 

  5. Flag Etiquette  

  6. School Ambassadors 

  7. School Assemblies 

Travel

  1. Airplane Travel Etiquette

  2. Trains, buses, and cars 

  3. Hotel and Air BNB stays

  4. Behavior at Museums, Theaters. and National Monuments

  5. Behavior When Visiting Corporate Offices

Children’s Etiquette

Kindness

  1. Three Core Values of Etiquette 

  2. Kind Words and Phrases 

  3. Polite Behavior for Children

  4. Respect and Consideration Towards Others

Self Presentation

  1. Hygiene

  2. Body Language and Posture 

  3. Sitting Properly 

  4. Standing Correctly

  5. Walking Correctly

  6. Shaking Hands 

  7. Eye Contact 

  8. Self-Confidence

Communication Skills

  1. Conversation Skills 

  2. Talking to Adults 

  3. Introductions 

  4. Thank You Notes

Proper Public Behavior

  1. Flag Etiquette and Our National Anthem

  2. Making Good Choices When I’m Out

  3. Elevator and car doors

Behavior at School

  1. Manners and Friendship 

  2. Special Activities at School 

  3. Good Sportsmanship